Frequently Asked Questions
Q
Are you a distributor or a manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high quality pallet racking, Multi shuttle system and Radio shuttle racking, ASRS which have a very high reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q
What makes you different from others?
1) We have more than 40 mechanical, electrical and software engineers. We always attach great importance to product innovation and R&D, cooperating with domestic well-known research institutes to continuously enhance our technical strength, with more than 60 national patents.
2) Our Excellent Service: We promise to reply with a price quote within 24 hours.
3) Our quick manufacturing time: For normal orders, we promise to produce within 20-30 days, assuring the delivery time according to the formal contract.
Q
What are the installation and debugging services?
We have installation teams with rich overseas experience. For radio shuttle cars, we will send engineers to the site for debugging and training. For racking systems, we can install by our own teams or appoint engineers to guide the operation. We have done many projects in Southeast Asia, America, and Europe.
Q
What is the Minimum Order Quantity (MOQ) that can be ordered?
Normally the MOQ is one 20ft container, but large quantities come with more competitive pricing.
Q
What are the accepted payment methods?
We accept T/T or L/C.
Q
What is the standard manufacturing lead time?
For normal orders, we guarantee production completion and dispatch within 20 to 30 days.