Frequently Asked Questions
Q?
What are your trading and payment terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
- Lead time: Normally within 20-25 days after deposit is received.
- Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
- Shipping port: Shanghai / Nanjing China.
- Discounts: We offer attractive discounts for large order quantities.
Q?
How can I arrange the delivery of my goods?
- Sea freight: We will provide shipping freight updates once your destination sea port is confirmed.
- Designated agent: Please provide us with the contact details of your shipping agent, and we will handle all delivery arrangements with them.
Q?
What services do you offer?
- Your inquiry related to our products or prices will be replied within 12 hours.
- Well-trained and experienced staff to answer all your inquiries in fluent English.
- OEM & ODM service support; we can help you design any customized racking.
- We have highly experienced professional engineers to deliver the best solutions.
Q?
What is the purchase process for your products?
Design Drawing
➔
Confirm Drawing
➔
Quotation
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PI
➔
Confirm PI
➔
30% Deposit
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Manufacture
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Inspect
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Pay Balance
➔
Shipping
Q?
What are your key advantages?
- Flexible Payment: We can offer O/A 40-60 days.
- Efficient Lead Time: Fast delivery options are available for rush orders.
- Factory-Direct Prices: Competitive factory direct sales pricing.
- Warranty Protection: Two-year warranty included; any broken parts will be replaced and sent directly to you.
Q?
Is there a Minimum Order Quantity (MOQ) limitation?
No, we do not have a strict MOQ limit, but a larger quantity ensures a more competitive price. We generally recommend an order quantity for regular products that fits at least one 20ft container (approx. 15 tons) for shipping efficiency.
LogiSteel Racking
